A person holding a RSA Hard Token

Important Information: Expiring Teranet Hard Tokens

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Are you using an RSA Hard Token from Teranet to sign deals in SureFund? If so, it may be set to expire in 2022. It’s important to make sure you obtain a new hard token or switch to soft token in order to avoid disruption to your ability to sign deals. Once your hard token expires, SureFund will no longer accept the six-digit code from the token, which is required for signing all deals.

How do I know when my RSA Hard Token is expring?

The expiry date is printed on the back of your token, as shown in the illustration below.

RSA token expiry date printed on the back of token

The upcoming expiry dates are as follows:

  • June 29, 2022
  • August 30, 2022
  • September 29, 2022
  • November 29, 2022
  • December 30, 2022

What do I need to do if my hard token is about to expire?

Your Teraview Account Holder Representative will receive an email from teranet.tokens@teranet.ca with full instructions for renewal. If you are a hard token holder, check with your firm’s Account Holder Representative to confirm they have received a notice, which will be emailed within eight (8) weeks of your token expiry date.

I am not the Teraview Account Holder Representative. How will they know that my hard token is about to expire?

Approximately eight weeks prior to the expiry of your Teranet Hard Token, teranet.tokens@teranet.ca will send an e-mail to the Account Holder Representative(s) for your Teraview account. The e-mail will list the users and the token numbers that are expiring, along with instructions for the Account Holder Representative to ensure the smooth transition to a new Teranet Token.

I use a token app on my smartphone. Do I have to renew it this year?

No, SureFund customers who use a soft token app on their smartphone do not need to take any action at this time.

How much does it cost to renew a Teranet Hard Token?

The cost is $50.00 + HST for each hard token. The total fee(s) for any Teranet Hard Tokens will be debited from your Teraview Deposit Account.

Note: there is no cost for switching to a token app.

Consider switching to a free token app for your smartphone

A Teranet soft token app is the most convenient option for your signing needs. Soft tokens are free of charge, easy to use, and can be transferred between devices, as needed. Soft tokens also expire after 14 years compared to only five years for hard tokens.

You may switch to a soft token app at any time. Contact Teraview Customer Service to switch today.

What do I do with my old expired hard token?

Your hard token contains a battery that cannot be removed. Please safely dispose of the hard token as you would with other types of batteries.

If you have any questions or concerns, please contact Teraview Customer Service